Saying Thank You

Sometimes it is as simple as saying "Thank you"

This week saw a great example of saying Thank You.

We have recently taken on a new client who had a massive challenge of puting together all the components for a government project on time and to budget.

You know the type - presentation folder with pockets for brochures, facts sheets, booklet and CD.
Whilst our digital press was ideal for many components we needed the help of two larger Brisbane based printers to do components that were too big for us (sheet size).

The deadline was yesterday afternoon. Both Brisbane printers rang early in the morning to say that the job was ready - some 6 hours ahead of the deadline. We perceived this as a special effort on their behalf so on my way to pick the jobs up I called into Bakers Delight and bought both businesses a few buns and scones for their morning tea accompanied by a thank you card.
Both businesses sent emails back to work expressing their appreciation. It showes that such a small thing (a few buns and scones) can mean so much.

If you are looking to build better relationships within your supply chain; with suppliers, staff and sub contractors may I suggest the answer may be as simple as saying Thank You.

For more customer testimonials go to www.qprint.com.au